Sometimes the outcome you’re asked to deliver is a reduction in staff. This post explores how to deal with mandated outcomes such as reducing staff.
Understand your customers, their problems, and potential solutions.
I often suggest that you focus on outcomes over output, but never explained why. Here’s a look at the benefits and pitfalls of a focus on outcomes.
A collection of techniques you can use to make sure you’re solving the real problem: pop the why stack, socratic questioning, and setting outcomes.