Design thinking is an approach to solving problems that is human centered, cross functional, iterative, creative, and practical; and you may already do it.
Understand your customers, their problems, and potential solutions.
How I used usability testing at a conference to better understand how people use Agile Alliance’s website and some lessons I learned as a result.
When you develop products, you have to interact with customers, users, and stakeholders. To be effective, you need to understand the different perspectives.