Design thinking is an approach to solving problems that is human centered, cross functional, iterative, creative, and practical; and you may already do it.
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The context diagram shows how your product interacts with outside people, organizations, and/or systems. The context diagram helps you to identify the interfaces you need to account for, helps you to identify scope, identify potential stakeholders, and build a better understanding of the context in which you are working.
This technique brief introduces process models, describes when they are helpful and explains how use them to understand a process and build a backlog.